Factors Influencing Citizen Adoption of E-Government: A Review and Critical Assessment
نویسندگان
چکیده
E-government is a relatively new branch of study within the Information Systems (IS) field. This paper examines the factors influencing adoption of e-government services by citizens. Factors that have been explored in the extant literature present inadequate understanding of the relationship that exists between ‘adopter characteristics’ and ‘behavioral intention’ to use e-government services. These inadequacies have been identified through a systematic and thorough review of empirical studies that have considered adoption of government to citizen (G2C) electronic services by citizens. This paper critically assesses key factors that influence e-government service adoption; reviews limitations of the research methodologies; discusses the importance of 'citizen characteristics' and 'organizational factors' in adoption of e-government services; and argues for the need to examine e-government service adoption in the developing world.
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